Senior IT Officer
1 position based in Vientiane Capital
Deadline: 11, October 2024
Job Summary:
The Senior IT Officer is responsible to support CARE Laos in the Management Information
Systems functions. This includes the management and administration of day-to-day operation
of CARE Laos information systems: network and server administration and security, support
of internet communication technology, software and hardware maintenance and user support
and training in both Country Office in Vientiane Capital and Project Offices.
This position directly provides and support to the IT Focal points in the CARE Laos field offices
and report to the Administration Manager. The Senior IT Officer will work closely with CARE
USA IT unit.
This position is based in Vientiane Capital, with travel required to other sites.
JOB RESPONSIBILITIES
1. Information Technology
Act as the lead of IT technical person for CARE International in Laos and work closely
with CARE USA in identifying IT related problems and solutions;
Responsible for ensuring IT, storage and database systems are in place and all key
documentation and archives are up-to-date and accessible.
Provide IT trouble shoots for staff upon their requests;
Ensure Internet connection monitoring;
Maintain the CIL Website and update all the functions;
Maintain Server and Network installation and configuration;
Organise Software & Hardware installation;
Ensure IT quarterly maintenance;
Ensure Hardware checking and status conformation in clouding the IT equipment
handed to government under each project;
Ensure specification checking for all new equipment according to relevant
procurement;
Ensure all software installed in each PCs comply with the minimum requirement of
CARE USA policies.
Provide specification counselling to staff in any purchase plan;
Provide technical support for IT focal point in other provinces;
Coordinate with ISP provider in term of the technical part;
Coordinate with IT CARE USA for any software updated and hardware replacement;
Maintain IT Network diagram update (documentary for IT CUSA and IT CIL); and
Responsible for ensuring the network system and server are working and accessible.
2. SYSTEM SUPPORT:
File Server: Set and make sure the share drive can be accessed by staff and
appropriate permission rights are configured;
Maintain and edit the share drive (Central e-Filing System) as required;
Administer CARE IT and network system to ensure the usage are in line with CARE
policy;
E-Mail: coordinate with CARE USA to vacillate email addresses and access;
Ensure that all Microsoft and other systems are installed with the latest security and
stability patches;
Backups: Ensure the file server and system backups are working properly;
Ensure that the telephone and printing system are working properly and set up new
extension for new staff if needed;
Provide regular reports to management on system coverage capacities, issues,
availability, performance and security.
Maintain CARE website and coordinate with Communication team to ensure contents
are relevant and updated.
3. SUPPORT STAFF:
Vientiane Office support: Fix PCs problem or Network, Internet and other support as
required;
Field Offices support: Visit field offices to provide IT support as needed and write trip
report of results. After visit, support virtually and give necessary advice;
Advise and direct on the selection and purchase of IT Equipment based on standards;
Set up and configure IT and communication equipment to standard configurations;
Computer maintenance: Fix and provide overall oversight ofall CARE IT hardware,
Server maintenance as required;
Internet: Monitoring office network to be sure it is working well and stable;
Uphold CARE’s Safeguarding Policy and Safeguarding Code of Conduct;
Must read the Safeguarding Policy and either sign the Safeguarding Code of Conduct or
sign a Code of Conduct that is consistent with or references this policy and
Safeguarding Code of Conduct.
4. CAPACITY BUILDING
Identify training needs and recommend trainings for project staff and partners to
increase staff and partner understanding IT and relevant policy and procedures;
Work with IT focal point in field provinces to ensure that adequate IT set up and
support is provided to staff;
Conduct orientation for new staff;
Ensure all staff receive relevant IT training that is required as part of CARE policy;
Disseminate the CARE IT system use policy to staff;
Provide short training course about IT for staff.
Support training and skills development support to all staff and partners.
EXPERIENCE AND QUALIFICATIONS:
Required: Bachelor’s degree in information technology or equivalent.
Experience/Technical Skills
Required:
• Minimum 4-years relevant work experience in IT activities, preferably with an
International Non-Government Organization (INGO) and/or private company.
• Demonstrated high level organisational and time management skills, including the ability
to plan and manage workflows and balance competing priorities to ensure timely
processing to meet deadlines in a complex environment.
• Demonstrated strong leadership, decision making, problem solving, planning, analytical
and influencing skills.
• Demonstrated characteristics in honesty, reliability, trustworthiness with the ability to
maintain confidentiality.
• Representational skills including developing networks and relationships with key
stakeholders.
• Fluent oral and written communication skills in Lao and intermediate in English; and
• Fully conversant in Microsoft Office with knowledge in Microsoft Word, Power Point and
Excel.
APPLICATION SUBMISSION:
Qualified candidates should submit a CV and a letter of application. Please indicate the name
of position that you are applying for and email to LAO.Jobs@care.org. Deadline on Friday
11 October 2024. The detailed Job Description can be provided upon request.
•CARE is an equal opportunity employer committed to a diverse workforce. Women, ethnic minorities
and people with disabilities are strongly encouraged to apply.
•CARE Laos has zero tolerance approach towards sexual harassment, exploitation and abuse, and
child abuse towards any person including our staff, representatives, partners, programme participants
and members of the community where we work. We expect all staff, partners and related personnel to
share this commitment by understanding, abiding by and working within the CARE International
Safeguarding Policy and related framework at all times whilst representing CARE. and imbed child
protection in all we do;
•CARE Laos participates in the Inter-agency Misconduct Disclosure Scheme (MDS). CARE Laos
reserves the right to seek information from job applicants’ previous employers about incidents of
sexual exploitation, sexual abuse and/or sexual harassment, and/or child abuse. The applicant may
have been found guilty to have committed or about which an investigation was in the process of being
carried out at the time of the termination of the applicant’s employment with that employer. By
submitting the application, the job applicant confirms that s/he has no abjection to CARE Laos
requesting the information specified above; and
•As well as pre-employment checks, CARE Laos will use the recruitment and reference process to
ensure potential new staff understand and are aligned with these expectations.
This publication was produced with the financial support of the European Union. Its contents are the
sole responsibility of CARE International in Lao PDR and do not necessarily reflect the views of the
European Union.
(Only shortlisted candidates will be contacted for an interview. CVs and other documents submitted
to CARE will not be returned).
